All our pieces are bespoke and crafted to order within 6 weeks. Please note that during closure periods (such as public holidays) turnaround times may vary, and we communicate any changes well in advance.

For pieces selected from our Ready to Propose, Ready to Wed, or Ready to Wear collections, please allow 1–2 weeks for resizing (if required) before dispatch.

Yes, we have a range of ready to ship pieces that are available with a quick turnaround of just 2 weeks.

Please visit our Ready to Propose, Ready to Wed, and Ready to Wear collections to discover what pieces are available.

We offer a complimentary ring sizing kit, which allows you to determine your ring size with confidence before placing an order. You can order yours here.

A complimentary resize is included for all engagement and wedding rings within 6 months of receiving your piece, up or down a to a maximum of two sizes.

You can learn more about this policy here.

At The Jewel Concierge, we source only the finest lab-grown diamonds to deliver a blend of uncompromising quality, sustainability and affordability.

All our diamonds are 100% carbon-neutral, GIA / IGI certified, D-F Colour, VS2-VVS1+ clarity and boast excellent cut, polish and symmetry.

Learn more about The Concierge Promise here.

Yes, we proudly choose to only offer the highest quality certified lab-grown diamonds. All our lab-grown diamonds are IGI or GIA certified, and you will receive your certificate with your piece.

All lab-grown diamonds over 0.5 carats come with an IGI or GIA certificate. Diamonds smaller than 0.5 carats do not include a certificate, but rest assured they are of the same exceptional quality and sourced from the trusted suppliers we use for all our lab-grown diamonds.

Yes, we offer complimentary engraving on all our engagement rings and wedding bands. You can add your engraving request while designing your dream piece at no added cost.